Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
200+
Customer Satisfaction Rate
Our innovative hydration solution has achieved a 95% customer satisfaction rate, reflecting the effectiveness and quality of our product in promoting optimal hydration.
15
Average User Rating
With an average user rating of 4.8 out of 5, our customers consistently praise the natural ingredients and sustainable practices of our hydration system.
75+
Sustainability Commitment
We are committed to 100% sustainable practices, ensuring that our products are eco-friendly and made from natural ingredients sourced responsibly.
★★★★★
Using the Karbon Rootz System has transformed my approach to hydration. The blend of natural plant oils and mycelium not only keeps me hydrated but also aligns with my commitment to sustainable living. I feel good knowing that I’m using a product that is eco-friendly and supports environmental conservation. It’s a game-changer for anyone who values natural health and wants to make a positive impact on the planet.
Oskari Salminen
Green Earth Solutions